1. Scope and Who We Are
This Privacy Policy explains how Jotas Services Construction (“Jotas Services,” “we,” “us,” or “our”) may collect, use, disclose, retain and protect personal information when you visit jotasservices.com, call us, send us an SMS/text message, email us, request an estimate, or otherwise interact with us.
Jotas Services Construction is located at 1025 Chanslor Ave, Richmond, CA 94801. You may contact us at (650) 513-9686 or [email protected].
This Policy is designed to address privacy principles and, where applicable, legal requirements including the California Consumer Privacy Act as amended by the CPRA (“CCPA”), the EU General Data Protection Regulation (“GDPR”), the UK GDPR and Data Protection Act 2018 as amended by the Data (Use and Access) Act 2025, Brazil’s Lei Geral de Proteção de Dados (“LGPD”), and other applicable U.S. state privacy laws.
2. Information We May Collect
Information you provide directly
- Contact information such as name, phone number, email address and mailing or project address.
- Project information such as service requested, property details, photos, measurements, desired timing, budget-related information you choose to provide, and communications about an estimate or project.
- Communication records, including emails, call-related information, text messages and requests for support or follow-up.
- Any other information you voluntarily provide to us.
Information collected automatically
When you use our website, we or service providers may receive technical information such as IP address, browser type, device information, referring pages, pages viewed, approximate location derived from IP, and cookie or similar technology identifiers.
Sources
We may collect information directly from you, from your device or browser, from service providers that support our website and communications, and from publicly available sources where lawful.
3. How We Use Personal Information
We may use personal information to:
- Respond to inquiries, calls, texts and estimate requests.
- Evaluate, schedule, plan and communicate about construction or remodeling projects.
- Provide customer service and maintain business records.
- Operate, secure, troubleshoot and improve our website and systems.
- Measure website performance and advertising effectiveness where permitted.
- Prevent fraud, misuse, security incidents or unlawful activity.
- Comply with legal, tax, accounting, regulatory and contractual obligations.
- Establish, exercise or defend legal claims.
Legal bases for EEA and UK visitors
Where the GDPR or UK GDPR applies, we process personal information on one or more lawful bases, which may include taking steps at your request before entering into a contract, performance of a contract, legitimate interests, compliance with legal obligations, and consent where consent is required. You may withdraw consent at any time where processing is based on consent.
4. Cookies, Analytics and Advertising Technologies
Our website may use cookies, pixels, local storage or similar technologies for essential site functionality, security, preferences, analytics and, if enabled, advertising measurement.
Where applicable law requires consent before non-essential cookies or tracking technologies are used, we will seek consent through available controls. You may also be able to manage cookies in your browser.
If we use analytics or advertising providers such as Google or Meta, those providers may process device or usage information according to their own terms and privacy notices. Where required, we will provide appropriate consent or opt-out mechanisms.
If applicable to our processing under California law, we will recognize legally required opt-out preference signals such as Global Privacy Control (“GPC”) for covered sale or sharing activities.
5. Phone Calls, SMS/Text Messaging and Mobile Information
Mobile information, text-messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
If you call or text Jotas Services, we may use your phone number and message content to respond to your request, provide requested information, coordinate an estimate or project, and maintain appropriate business records.
Where we send recurring or marketing text messages, we will seek consent when required by applicable law. Consent to receive marketing text messages is not a condition of purchasing services. Message frequency may vary, and message and data rates may apply.
You may opt out of recurring marketing texts at any time by replying STOP. For assistance, reply HELP or contact us at (650) 513-9686. We will honor valid opt-out requests as required by law.
Transactional or service-related communications may still be sent where legally permitted and necessary to respond to a request, administer an existing project, or complete a transaction.
7. Sale or Sharing of Personal Information
We do not sell personal information for monetary consideration as part of our ordinary business model. We do not sell, rent or share mobile opt-in information or SMS consent with third parties for their own marketing.
Some privacy laws define “sale” or “sharing” more broadly and may treat certain advertising or cross-context behavioral advertising technologies as “sharing.” If we engage in activities that trigger a legal opt-out right, we will provide the required notice and a method to exercise that right.
8. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to respond to requests, manage projects and customer relationships, comply with legal or accounting requirements, resolve disputes and enforce agreements. Retention periods may vary by category of information and legal requirement.
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No internet transmission, storage system or security measure can be guaranteed to be completely secure.
9. International Data Transfers
Jotas Services is based in the United States. If you access our website from another country, personal information may be processed in the United States or other jurisdictions where our service providers operate.
Where applicable law requires safeguards for restricted international transfers, we will use an appropriate legal mechanism or other permitted safeguard.
10. Your Privacy Rights
California residents
If the CCPA applies to our processing of your personal information, you may have rights to know/access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive non-discriminatory treatment for exercising applicable rights. We may need to verify your identity before completing certain requests.
EEA residents
Where the GDPR applies, you may have rights including access, rectification, erasure, restriction, objection, portability, withdrawal of consent and the right to lodge a complaint with a competent supervisory authority.
United Kingdom residents
Where UK data protection law applies, you may have rights under the UK GDPR, the Data Protection Act 2018 and amendments made by the Data (Use and Access) Act 2025. You may also have the right to raise a data-protection complaint with us and, where appropriate, with the UK supervisory authority.
Brazil residents
Where the LGPD applies, you may have rights including confirmation of processing, access, correction, anonymization/blocking/deletion in applicable circumstances, information about sharing, portability where regulated, revocation of consent, and other rights provided by law.
Other U.S. states and jurisdictions
Residents of other jurisdictions may have additional rights under applicable privacy laws. We will honor legally valid requests to the extent required.
How to submit a privacy request
Email [email protected] with the subject line “Privacy Request”, or call (650) 513-9686. Please describe the right you want to exercise and provide enough information for us to identify the relevant records. We will not discriminate against you for exercising applicable privacy rights.
11. Children’s Privacy
Our website and services are intended for adults seeking construction and remodeling services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided information to us, please contact us so we can review and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The “Last Updated” date at the top of this page indicates when this Policy was most recently revised. Material changes will be communicated as required by applicable law.
13. Contact Us
For privacy questions, requests or complaints, contact: